To our Valued Customers
With the announcement of the country moving to Covid-19 alert level 4, Robertson and Sinclair will be closing its three retail branches in Penrose, North Shore and Hamilton at the close of business on Wednesday 25th of March. We do however have some customers that would be classed as essential businesses and these customers will have requirements during the closure period.
We would like to reassure our essential service customers that we have a dedicated team on standby, should you require any deliveries.
Our workshop will remain closed for the duration of the shutdown period. Only our Penrose branch will despatch essential service goods.
Our standby staff have been briefed on our safety policy and will therefore not be able to come into contact with any customers directly.
Any requirements will be delivered via New Zealand couriers thus removing the ability for pickups from any of our warehouses.
To reiterate – this service will only be available for customers that are essential service businesses.
We will be implementing the following procedure to ensure we can deliver to our essential service customers. Please call Tony Christiansen on 021 628216 with any order requirements or email email@example.com or firstname.lastname@example.org.
Tony will then communicate with staff to despatch goods from our Penrose branch only. Our standby team will only be on site between 12.00pm and 2.00pm so please be aware that we will not be able to react to time critical requirements and deliveries will be next working day at best depending on the courier company schedules.
At the time of writing this letter there are still grey areas around what constitutes an essential business. We will comply with government instructions and as essential service business definitions becomes clearer we will be able to define who we can and can’t supply. We ask
for your understanding through these difficult times.
To all our customers we wish you the very best in these uncertain times. Stay safe and all of us at Rands look forward to seeing you again once the world returns to normal.
Team at Rands